Division of General Trias City

Age

Sex Select your Sex Male Female

Customer Type Select type Business(private school, corporations, etc.)Citizen (general public, parents, former DepEd employees, researchers, NGOs etc.)Government (current DepEd employees or employees of the other government agencies & LGUs)

Office transacted with: Select Office SDS - Schools Division SuperintendentASDS - Assistant Schools Division SuperintendentAdmin (Cash, Personnel, Records, Supply, General Services, Procurement*)CID - Curriculum Implementation Division (LRMS, Instructional Management, PSDS)Finance (Accounting, Budget)ICTLegalSGOD - School Governance and Operations Division (M&E, SocMob, Planning & Research, HRD, Facilities,School Health)

Select Admin Service: Select Cash Personnel Records Property and Supply General Services Procurement

Select CID Service: Select LRMS - Learning Resource Management Section Instructional Management Section PSDS - Public School District Supervisor

Select Finance Service: Select Accounting Budget

Select SGOD Service: Select Education Facilities HRD - Human Resource Development Planning & Research School Health SMME - School Management Monitoring and Evaluation Section SocMob - Social Mobilization and Networking

Service Availed (Select office first): Select

CC1. Are you aware of the Citizen's Charter - document of the SDO services and requirements? Select option 1. I know what a CC is and I saw this office's CC. 2. I know what a CC is but I did NOT see this office's CC. 3. I learned of the CC only when I saw this office's CC. 4. I do not know what a CC is and I did not see one this at this office. (Answer 'N/A' on CC2 and CC3)

CC2. Did you see the SDO Citizen's Charter? Select option 1. Easy to see 2. Somewhat easy to see 3. Difficult to see 4. Not visible at all 5. N/A

CC3. Did you use the SDO Citizen's Charter as a guide for the service you availed? Select option 1. Helped very much 2. Somewhat helped 3. Did not help 4. N/A

Service Quality Dimension	Strongly Agree (5)	Agree (4)	Neither Agree nor Disagree (3)	Disagree (2)	Strongly Disagree (1)	Not Applicable (N/A)
SQD0 - I am satisfied with the service that I availed
SQD1 - I Spent an acceptable amount of time to complete my transaction (Responsiveness)
SQD2 - The office accurately informed and followed the transaction's requirements and steps (Reliability)
SQD3 - My transaction (including steps and payment) was simple and convenient (Access and Facilities)
SQD4 - I easily found information about my transaction from the office or its website (Communication)
SQD5 - I paid an acceptable amount of fees for my transaction (Costs)
SQD6 - I am confident my transaction was secure (Integrity)
SQD7 - The office's support was quick to respond (Assurance)
SQD8 - I got what I needed from the government office (Outcome)

Remarks/Comments/Suggestions

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